TikHub Privacy Policy

Effective Date: March 17, 2026
Last Updated: March 17, 2026

1. Introduction

TikHub, LLC ("TikHub," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you access or use TikHub's website, APIs, tools, documentation, and all related products and services (collectively, the "Services").

This Privacy Policy is incorporated into and forms part of our Terms of Use. By accessing or using the Services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please do not use the Services.

Data Controller: TikHub, LLC, a California limited liability company.
For all privacy inquiries, contact: team@tikhub.io

2. Information We Collect

2.1 Information You Provide to Us

Account Registration Data: Email address, username, company name (if applicable), and password when you create an account

Payment Information: Billing address and payment method details. Payment card information is processed by our third-party payment processors (e.g., Stripe) and is not stored on TikHub's servers

Communications: Information you provide when you contact support, submit feedback, or communicate with us via email

OAuth Data: When you authenticate through our OAuth platform, we securely store basic profile information and session tokens necessary to maintain your authenticated session

2.2 Information We Collect Automatically

Usage Data: API request logs, endpoints accessed, request timestamps, response codes, and usage volume

Device and Technical Data: IP address, browser type and version, operating system, device identifiers, and referring URLs

Cookies and Similar Technologies: Session cookies, authentication tokens, and analytics identifiers (see Section 7 for details)

2.3 Publicly Available Data Accessed Through the API

When you make requests through TikHub's API, TikHub may cache and store the publicly available data returned by those requests ("Cached Platform Data"). This Cached Platform Data may include public posts, public profile information, public engagement metrics, and other publicly available content from Supported Platforms. TikHub stores this data for the following purposes:

To improve API performance, reduce latency, and optimize service delivery

To generate aggregated and de-identified Raw Platform Data for third-party licensing and sale, as described in Section 4.2

To monitor and enforce compliance with our Terms of Use and Acceptable Use Policy

To comply with legal obligations

Important clarifications:

TikHub does not associate Cached Platform Data with your specific account or API requests when sharing it with third parties. All customer-identifying metadata (request IDs, API keys, timestamps, IP addresses) is stripped before any data is shared externally

Cached Platform Data consists solely of content that was publicly available on the originating Supported Platform at the time of the API request

You acknowledge that by using the API, the data returned through your requests may be cached by TikHub and used as described in this Section and in our Terms of Use (Section 8.5)

2.4 Information We Do NOT Collect

We do not collect biometric data, government-issued identification numbers, or financial account numbers (other than payment processing)

We do not knowingly collect information from individuals under the age of 18 (see Section 11)

We do not access or store private, restricted, or password-protected content from any Supported Platform

3. How We Use Your Information

Purpose	Legal Basis (GDPR Art. 6)
Provide, operate, and maintain the Services	Performance of contract
Process payments and manage subscriptions	Performance of contract
Authenticate your identity and secure your account	Performance of contract / Legitimate interest
Respond to your support requests and communications	Performance of contract
Monitor and enforce compliance with our Terms of Use and Acceptable Use Policy	Legitimate interest
Detect, prevent, and address fraud, abuse, and security incidents	Legitimate interest
Generate aggregated, de-identified analytics to improve the Services	Legitimate interest
Comply with legal obligations and respond to lawful requests	Legal obligation
Send service-related notifications (e.g., maintenance, policy changes)	Performance of contract

We will not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you.

TikHub will never sell, rent, or disclose your personal account information to third parties, including:

Your email address, password, or authentication credentials

Your API keys, access tokens, or session data

Your payment information or billing details

Your API query history, search parameters, or specific data requests

Aggregated and De-Identified Data (Raw Platform Data): TikHub may sell, license, or make available to third parties aggregated and de-identified data derived from publicly available content accessed through our API ("Raw Platform Data"). This data:

Contains only publicly available social media content (e.g., public posts, public engagement metrics, public profile information)

Has all customer-identifying information stripped and excluded before sharing

Does not include your API query history, request metadata, IP address, or any information that could identify you as the requesting customer

Is shared only with third parties contractually prohibited from attempting to re-identify TikHub customers

Service Providers: We share information with third-party service providers who perform services on our behalf, including:

Payment processors (e.g., Stripe) for transaction processing

Cloud infrastructure providers for hosting and data storage

Analytics providers for aggregated usage analysis

Email service providers for transactional communications

These providers are contractually bound to use your information only for the purposes of providing services to TikHub and are subject to confidentiality obligations.

Legal and Compliance: We may disclose your information if required by law, regulation, legal process, or governmental request, including:

In response to a valid subpoena, court order, or search warrant

To comply with applicable law or regulatory requirements

To protect the rights, property, or safety of TikHub, our users, or the public

In connection with an investigation of suspected fraud, abuse, or illegal activity

Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

You may opt out of having Raw Platform Data generated through your API requests included in third-party data sales by contacting team@tikhub.io with the subject line "Data Sharing Opt-Out." Opting out does not affect data already shared prior to your request.

5. International Data Transfers

5.1 Where We Process Data

TikHub is based in the United States. Your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate. These jurisdictions may have data protection laws that differ from those in your country of residence.

5.2 Transfer Safeguards

For EU/EEA/UK Data Subjects: Where we transfer personal data outside the EU/EEA/UK, we rely on appropriate legal mechanisms including:

Standard Contractual Clauses (SCCs) approved by the European Commission

Other legally recognized transfer mechanisms under applicable law

We acknowledge that as a US-based company, US law enforcement may seek access to data under applicable US law (including FISA Section 702 and Executive Order 12333). TikHub will comply with valid legal process while providing transparency to the extent permitted by law.

5.3 Chinese Platform Data

TikHub accesses publicly available data from Chinese Supported Platforms (Douyin, Xiaohongshu, Bilibili, Weibo, WeChat, Kuaishou, Pipixia, Zhihu). We acknowledge that China's Personal Information Protection Law (PIPL), Cybersecurity Law, and Data Security Law impose restrictions on the processing and cross-border transfer of personal information. TikHub accesses only publicly available data from these platforms and does not engage in systematic collection of personal information requiring government security assessments under PIPL Articles 38-40. Customers are solely responsible for ensuring their downstream use of data originating from Chinese platforms complies with applicable Chinese data protection laws.

6. Data Retention

Data Category	Retention Period
Account registration data	Duration of account + 90 days after termination
Payment records	7 years (as required by tax and accounting laws)
API usage logs	12 months from date of generation
Support communications	3 years from date of last interaction
OAuth session data	Duration of active session; deleted upon logout or token expiration
Aggregated analytics	Indefinitely (fully de-identified)

Upon account termination, TikHub will delete or anonymize your account data within ninety (90) days, except where retention is required by applicable law. You may request earlier deletion by contacting team@tikhub.io.

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential / Authentication	Session management, login authentication, CSRF protection	Session / up to 30 days
Analytics	Aggregated usage patterns, service improvement	Up to 12 months

We do not use third-party advertising or marketing cookies. You can control cookies through your browser settings. Disabling essential cookies may affect the functionality of the Services.

8. Your Privacy Rights

8.1 Rights for All Users

Access: Request a copy of the personal information we hold about you

Correction: Request correction of inaccurate or incomplete personal information

Deletion: Request deletion of your personal information, subject to legal retention requirements

Data Portability: Request your data in a structured, commonly used, machine-readable format

Withdraw Consent: Withdraw consent for processing based on consent at any time

Restriction of Processing, Object to Processing, Automated Decision-Making rights, and right to Lodge a Complaint with your local supervisory authority.

8.3 Additional Rights for California Residents (CCPA/CPRA)

Right to Know, Right to Delete, Right to Correct, Right to Opt-Out of Sale/Sharing (email team@tikhub.io with subject "Do Not Sell or Share My Personal Information"), Right to Non-Discrimination.

CCPA Disclosure: In the preceding 12 months, TikHub may have "sold" (as broadly defined by the CCPA) aggregated and de-identified Raw Platform Data to third-party data analytics companies. This data does not contain your personal account information. See Section 4.2 for details.

8.4 Additional Rights for Brazilian Residents (LGPD)

Rights of access, correction, anonymization, portability, deletion, and information about third-party sharing, as provided under Brazil's Lei Geral de Proteção de Dados.

8.5 How to Exercise Your Rights

Contact team@tikhub.io with subject "Privacy Rights Request." Include your full name, email, specific rights, and details. We verify identity and respond within applicable timeframes (30 days GDPR, 45 days CCPA).

9. Data Security

TikHub implements commercially reasonable security measures including encryption in transit (TLS 1.2+) and at rest, access controls, regular security assessments, and secure API key management. No security measure is perfect.

9.1 Data Breach Notification

In the event of a confirmed data breach, TikHub will:

Notify affected users without undue delay (within 72 hours for GDPR)

Notify relevant supervisory authorities

Take steps to contain and remediate

Provide information about the breach

10. Third-Party Services

The Services may contain links to third-party services. This Privacy Policy does not apply to them. Our use of third-party providers is limited to those necessary for operation.

11. Children's Privacy

Services are not directed to individuals under 18. We do not knowingly collect information from children. Contact team@tikhub.io if you believe a child provided information.

12. Changes to This Privacy Policy

TikHub may update this policy at any time. Material changes will be notified by email or website notice. Continued use of the Services constitutes acceptance.

13. Data Protection Contact

Email: team@tikhub.io (include "Privacy" in subject line). EU/EEA residents may lodge complaints with their local Data Protection Authority (DPA).

14. Jurisdiction-Specific Disclosures

14.1 California (CCPA/CPRA)

Category	Examples	Collected?
Identifiers	Email, username, IP address	Yes
Commercial Information	Subscription plan, payment history	Yes
Internet Activity	API usage logs, browsing history on our site	Yes
Geolocation	Approximate location from IP address	Yes
Professional Information	Company name (if provided)	Yes

Sources: Directly from you; automatically through your use of the Services.

Business Purpose: To provide, maintain, and improve the Services; to process payments; to ensure security and prevent fraud.

Categories of Third Parties: Payment processors, cloud infrastructure providers, analytics providers.

Data Controller: TikHub, LLC. Lawful Bases: Section 3. International Transfers: Section 5. TikHub is appointing an EU representative under GDPR Article 27.

14.3 People's Republic of China (PIPL)

As described in Section 5.3. TikHub does not directly provide services within the PRC. Customers are responsible for their own PIPL compliance.

14.4 Brazil (LGPD)

Rights as described in Section 8.4. Contact team@tikhub.io.

1. Introduction#

2. Information We Collect#

2.1 Information You Provide to Us#

2.2 Information We Collect Automatically#

2.3 Publicly Available Data Accessed Through the API#

2.4 Information We Do NOT Collect#

3. How We Use Your Information#

4. How We Share Your Information#

4.1 Information We Never Share#

4.2 Information We May Share#

4.3 Your Right to Opt Out of Data Sharing#

5. International Data Transfers#

5.1 Where We Process Data#

5.2 Transfer Safeguards#

5.3 Chinese Platform Data#

6. Data Retention#

7. Cookies and Tracking Technologies#

7.1 Types of Cookies We Use#

7.2 Your Cookie Choices#

8. Your Privacy Rights#

8.1 Rights for All Users#

8.2 Additional Rights for EU/EEA/UK Residents (GDPR)#

8.3 Additional Rights for California Residents (CCPA/CPRA)#

8.4 Additional Rights for Brazilian Residents (LGPD)#

8.5 How to Exercise Your Rights#

9. Data Security#

9.1 Data Breach Notification#

10. Third-Party Services#

11. Children's Privacy#

12. Changes to This Privacy Policy#

13. Data Protection Contact#

14. Jurisdiction-Specific Disclosures#

14.1 California (CCPA/CPRA)#

14.2 EU/EEA/UK (GDPR)#

14.3 People's Republic of China (PIPL)#

14.4 Brazil (LGPD)#